Refund policy
At Bloo & Co, we want you to love your jewellery. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
You may return your item within 14 days of receiving your order for a refund or exchange.
To be eligible for a return:
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The item must be unworn and in its original condition
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It must be returned in the original packaging
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Proof of purchase or order confirmation must be provided
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to the original payment method
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Refunds typically take 5–10 business days to appear depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different size or style, please contact us first so we can arrange the exchange.
Return Shipping
Customers are responsible for return shipping costs, unless the item received is faulty or incorrect.
We recommend using a tracked delivery service, as Bloo & Co cannot be responsible for items lost during return shipping.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery and we will arrange a replacement or refund.
Contact Us
For any return or refund enquiries, please contact our customer support team and include your order number and details of the item.