What to expect.
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Enjoy complimentary standard shipping on all orders within the UK. Your items will be carefully packaged and dispatched within 1-2 business days. Delivery typically takes 3-5 working days within the UK. Outside of the UK shipping can be found in the Shipping Policies.
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Not completely satisfied? Return your unworn items within 28 days for a full refund. Simply contact our customer service team to initiate your return. Items must be in original condition with tags attached.
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All our jewellery above £250 comes with a lifetime warranty against manufacturing defects. We'll repair or replace any item that doesn't meet our quality standards. This warranty covers craftsmanship but excludes normal wear and tear. Products under £250 are rewarded with a 3 month guarantee.
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Make your gift extra special with our complimentary luxury gift wrapping service. Each piece is beautifully presented in our signature packaging which include silver cloths for keeping your jewellery shining.
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Our dedicated team is here to help you Monday to Friday, 9am-6pm GMT. Whether you need sizing advice, care instructions, or have questions about your order, we're just an email or phone call away.